Shipping Policy

For orders under €30 we charge €4.99 in shipping costs. Orders of €30 or more ship free. Shipping costs are always shown clearly at checkout, before you pay.

We currently deliver within Belgium, the Netherlands, and Luxembourg (Benelux). We're unable to fulfil orders with a delivery address outside the Benelux at this time.

Orders are shipped within 1–2 business days. Expected delivery time within the Benelux is typically 2–4 business days after shipping.

Stated delivery times are estimates, not a binding deadline. If delivery is unexpectedly delayed, we'll keep you informed by email. Should delivery exceed 30 days, you may cancel the agreement free of charge and receive a full refund, in line with EU consumer rights.

Once your order ships, you'll receive an email with a track & trace code so you can follow your parcel to your door or pickup point.

If you're not home for delivery, the carrier will either attempt delivery again or drop the parcel at a nearby pickup point. You'll receive a notification with collection instructions. Please collect the parcel within the stated period; parcels returned as uncollected may be reshipped for the standard shipping fee.

If your parcel arrives damaged or goes missing, email us as soon as possible at info@whyte-smile.com with your order number and (in case of damage) photos of the packaging and product. We'll resolve it with a replacement or refund. Risk of loss or damage only passes to you upon delivery.